Chuck: Banks among worst providers of customer service - Justice minister tells new JPs to demand businesses treat public better
Published:Monday | October 14, 2019 | 12:09 AM
Banks operating in Jamaica are providing some of the worst service to customers, according to Minister of Justice Delroy Chuck.
Chuck, who was speaking during the commissioning ceremony for 56 justices of the peace (JPs) for St Andrew, held at the Terra Nova All-Suite Hotel in the parish on Saturday, said that numerous businesses across the country are doing an extremely poor job at offering good service.
“Sadly, I must tell you there are far too many entities – the banks, the tax office, various places – where service is so poor in this country,” he said.
“I’m going to ask the custodes and the justices of the peace, where you see poor service, point it out. Let the people know that they are getting paid to do this service, and therefore, things must improve.”
Chuck added that he has witnessed and experienced waiting for hours at fast-food establishments where the lines are so long that they at times extend to the streets.
“I say to these establishments, at this time, with business improving, spend some money, nuh, and increase the staff. It’s not fair to the customer that he comes to spend his money and he has to wait half an hour. By that time, he’s so hungry and wants to go elsewhere. I say the same to the banks. The banks are making billions of dollars and providing some of the worst service in the country,” said Chuck.
The minister said that with the economy bubbling, now is an even better time for companies to go the extra mile to improve the quality of service and the products being offered.
“A lot of things are happening, but that doesn’t mean that service should deteriorate. In fact, service should improve, and I would urge all these businesses that are making huge profits – and, believe me, most businesses now are making good profits – even for the next four months, employ some more people to improve the service delivery,” said Chuck.