FLOW resolves customer grouse

THE EDITOR, Sir:

We write in response to the letter to the editor titled 'Disgusted with FLOW's failures' published in your newspaper on April 18, 2018.

FLOW Jamaica sincerely apologises to our valued customer, Novar P. McDonald, for any inconvenience caused. We are happy to advise that the issue highlighted was resolved by our competent team, wherein the mobile service plan was downgraded on April 16, 2018. The relevant adjustment was applied to the account and Mr McDonald engaged accordingly.

FLOW Jamaica continues to work assiduously to resolve any issue that may arise, within the shortest possible time.

Our customers are our number one priority and we constantly aspire to provide a satisfying experience.

SOPHIA MORGAN

Director, Customer Services