Policies on inspection of packages at post offices

THE EDITOR, Madam:

Reference is made to the letter to the editor, titled, ‘Package opened before sending at post office’, which was published in The Gleaner on June 7.

The Post and Telecommunications Department regrets the inconvenience experienced by the customer while transacting business at the post office. The department further states that, in compliance with its standard operating procedures, applicable laws, international conventions, and stipulations by our partners and regulatory bodies, customers who are posting any parcels weighing 500g or more, are required to declare the contents of the parcel(s) and allow for inspection at the post office counter, before posting.

Inspection of parcels at the time of posting provides an opportunity to immediately accept approved mail items, or detect and reject prohibited items, incorrectly labelled products and/or items that might be improperly packaged. Inspection also provides greater accountability and transparency whilst protecting the interest of customers, as well as the integrity of the postal service. The practice is not uncommon worldwide and is performed at varying intervals throughout the transfer process of such parcel(s), by both Jamaican and international border protection agencies.

The provision of a valid government-issued photo identification is also a standard prerequisite when transacting business at the post office, which does not override the other requirements for the respective services offered. This requirement, and instructions to present unsealed parcels for inspection at the post office counter may be viewed on the Department’s website – www.jamaicapost.gov.jm.

With specific reference to the Meadowbridge Post Office, the Department notes that it offers ample counter space which customers may utilise to complete forms and place or wrap packages. However, an investigation has been launched into the alleged occurrence.

The Department wishes to advise that it will continue to sensitise stakeholders regarding these important requirements and other policies of the postal service, as it strides for efficiency in its efforts at transformation.

TANICKEA BENNETT

Public Relations Officer

Post and Telecommunications

Department

(For) Postmaster General