Mon | Aug 10, 2020

US regulators to set up 3-digit suicide hotline number like 911

Published:Thursday | December 12, 2019 | 3:32 PM
In this August 11, 2019, file photo, a man uses a cell phone in New Orleans. (AP Photo/Jenny Kane, File)

NEW YORK (AP) — Federal regulators are setting up a new three-digit number to reach a suicide prevention hotline in order to make it easier to seek help and reduce the stigma associated with mental health.

Once it’s implemented, people will just need to dial 988 to seek help, similar to calling 911 for emergencies or 311 for city services.

Currently, the National Suicide Prevention Lifeline uses a 10-digit number, 800-273-TALK (8255).

Callers are routed to one of 163 crisis centres, where counsellors answered 2.2 million calls last year.

“The three-digit number is really going to be a breakthrough in terms of reaching people in a crisis,” said Dwight Holton, CEO of Lines for Life, a suicide prevention nonprofit.

“No one is embarrassed to call 911 for a fire or an emergency. No one should be embarrassed to call 988 for a mental health emergency.”

A law last year required the Federal Communications Commission to study assigning a three-digit number for suicide prevention.

The FCC said in a report that there is overwhelming support for a three-digit number because it would be easier for distressed people to get help.

Thursday’s vote starts the months-long process to make that happen.

The next step is a comment period before the FCC moves to an order.

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