Tell us what’s up, NCB
Published:Friday | August 16, 2019 | 12:20 AM
THE EDITOR, Sir:
It is three months now - and hopefully not going four to six – since National Commercial Bank (NCB) Jamaica said it would embark on a major upgrade and modernisation programme for its core banking and online banking platforms that, it claimed, would take it four to six week to do.
Long before this, however - almost a year now – some clients have been experiencing acute inconvenience with the services of the bank; namely, not having access to their monies. It has become rather chaotic using the bank’s facilities these days.
Calls to customer care are still preceded by a recorded message apologising for the inconvenience of the upgrade.
Personally, the services have taken a nosedive since I started experiencing a host of problems with the bank, noticeably from June 2018. What compounds the situation are the numerous conflicting explanations customer service representatives offer, and even more frustrating is the inordinately long time it takes to resolve issues.
These occurrences have had negative effects, especially for smaller clients of the bank, including business operators. The bank is itself gaining a bad reputation with its clients, even to the point of them wanting to take away their business.
NCB needs to communicate effectively to let its clients know what is taking place.
E.L. JOHANN WALKER