Tue | Oct 22, 2019

Letter of the Day | JPS committed to serve

Published:Monday | September 23, 2019 | 12:07 AM

THE EDITOR, Sir:

I read with great concern the article in your Tuesday, September 17 edition from Delano Franklyn, titled ‘JPS incompetence shocking.’

First, I wish to offer my sincere apology to Mr Franklyn and the Jamaica Association of Composers, Authors and Publishers, whose experience over the period September 6–13 was not only unfortunate, but totally unacceptable.

Not only will I be launching a full-scale investigation into the matter, but the culpable parties will be held to account in no uncertain way. There is no excuse. This should never have happened. Not just to the parties concerned here, but to anyone who is a customer of JPS.

Customer service is one of our greatest priorities and we will be examining our processes and the effectiveness of our teams on the ground who we expect, at a minimum, to be responsive and properly equipped to handle customers’ reports.

We know that we are better than this, and our customers have every right to expect that we live up to our commitment to serve.

Again, my sincere apologies.

Emanuel DaRosa

President & CEO, JPS