Manpower relaunches Customer Service Charter

A key feature of Manpower and Maintenance Service Limited's (MMS) Client Seminar 2018 was the relaunch of its updated Customer Service Charter at the Spanish Court Hotel in New Kingston on May 31.

According to Chief Executive Officer of Manpower and Maintenance Services Limited M. Audrey Hinchcliffe, "The re-launch of the Customer Service Charter is timely and necessary as we are a customer-focused company, and we are always striving to improve the services we deliver and to build a closer and more open relationship with our clients.

"Manpower is committed to its clients, and it is also an open invitation to them to hold the company accountable for delivery on all that it promises. It is also a guide and reminder to employees of the importance of keeping our promises to our clients by delivering the excellent customer service that is so important to the growth of the company," she added.

Hinchliffe said the relaunch was timed to coincide with the annual client seminar, as this is the time of year that MMS gives back to its clients by inviting them to share information that is important to both individual and organisational development.

This year's seminar was presented under the theme: 'Best Practices in Contract Management and Commercial Engagement: Compliance and Performance Measurement & Robust Reporting.'