Vaz wants OUR report on customer complaints about telecoms service providers

Telecommunications Minister Daryl Vaz has requested a comprehensive report from the Office of Utilities Regulation (OUR) regarding complaints received in relation to disruptions and service reliability issues with telecoms companies and Internet providers.

Vaz said his Ministry has noted growing concerns from the public regarding the quality of service and reliability of Internet following the passage of Hurricane Beryl.

He indicated that telecommunication companies have been providing updates on ongoing repairs and restoration efforts, many of which have been delayed due to damage to their infrastructure.

He also acknowledged that in several areas, the restoration of services was further hindered by the need to first restore Jamaica Public Service Company (JPS) power supply.

Noting that JPS has fully restored power across its network since August 29, Vaz said it is anticipated that telecommunication services will soon be fully restored as well.

But amid complaints by customers, he wants the OUR to look into the matter and provide a report.

 “I am requesting a report from the Office of Utilities Regulation (OUR) for complaints received regarding disruptions and other related matters relating to our telecommunication and Internet service providers. The report is to include complaints received both before and after the passage of Hurricane Beryl, as there have been ongoing issues with billing, service interruptions, and connectivity that have impacted customers nationwide.”

The Minister has urged the OUR to maintain consistent communication with the Ministry regarding the steps taken to address complaints related to Jamaica's telecom and Internet service providers.

Vaz reaffirmed the Government's commitment to greater productivity and prosperity for the people of Jamaica.

"This can only be achieved with significant improvements in the quality and reliability of utility services," the Minister stated.

"I encourage the OUR to engage all stakeholders in this process to ensure a thorough and comprehensive report is submitted to the Ministry in the shortest possible time."

The Minister also acknowledged the OUR's recent efforts in ensuring transparency and fairness in the treatment of JPS customers following the billing issues experienced in August.

The Ministry said it has received over 3,200 complaints from the public during this period, which are being forwarded to the OUR to support its ongoing investigations.

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