CAC reminds consumers to be aware of their rights when shopping

As the Christmas season approaches, the Consumer Affairs Commission (CAC) is reminding persons to be aware of their rights when shopping.

Speaking during a virtual sensitisation session on Wednesday, CAC Legal Officer, Tara Francis, informed that there is often increased shopping during Christmas, which makes it even more crucial for consumers to understand and assert their rights under the Consumer Protection Act.

“The Act provides safeguards for consumers that are enshrined in the legislation as to how businesses are to be conducted, ensuring that there is a fair process and that your rights are maintained,” she stated.

Notable entitlements under the legislation include the right to education, safety and to choose.

Consumers are entitled to education about their rights and responsibilities under the law. By understanding these, they can make informed decisions and be aware of potential risks when making purchases.

“We want to ensure that we continue to promote fair business practices and that consumers know there is no monopoly in the marketplace. The more vendors you have in the marketplace, the better it is for consumers, as you get to shop around and decide who you want to purchase from,” she stated.

“The right to safety also ensures that products are safe for use and that consumers are protected against hazardous goods and services,” the legal officer added.

Francis said consumers who are disgruntled or have concerns also have the right to be heard.

Additionally, she said they have the right to redress, the right to information and the right to be provided with a receipt from the vendor for any product or service purchased.

Referencing Section 18(1) of the Act, Francis pointed out that consumers have the right to know the quality, quantity, purity, standard and price of goods or services before making a payment. Vendors failing to provide such information can be penalised.

 Consumers are also encouraged to ensure they are given receipts for purchases, as these documents are crucial for securing refunds or returns.

Vendors who do not issue a receipt to a consumer may be fined up to $50,000, be imprisoned for up to 30 days, or both, according to Section 20(1) of the legislation.

Francis emphasised the importance of reading product labels, understanding warranties and asking questions before making any purchase, especially during holiday sales.

For any consumer rights violations, shoppers can file formal complaints in writing at the CAC office located at 17-19 Connolley Avenue in Kingston or via email at info@cac.gov.jm.

The Consumer Affairs Commission says it remains committed to ensuring a fair and safe shopping experience for all during the festive season.

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