Cruel, cruel, JPS

THE EDITOR, Sir:

Over the last 10 months, I have been to hell and back with the Jamaica Public Service Company (JPS). After receiving an exorbitantly high light bill more than 12 times my usual amount last year December - I visited the Spanish Town office several times only to be told that their new meter system in New Harbour Village has failed and that my 'smart' meter cannot give a reading.

Since then, I have been receiving estimated bills. I have called, I have emailed, I have visited. I am literally drained as my cries for help to the CEO have gone on deaf ears. I am only promised that the matter would be looked into. To date, no one has called, nothing has been done, and I continue to receive estimated bills. I have tried to get the OUR involved as more than three estimated bills in a year is considered a breach of contract. I am left to suffer at the hands of these entities as nothing is being done to rectify my account. If my meter isn't working, I demand that I be given a new account and a new meter. I have had sleepless nights because of JPS. I need back my peace of mind.

Deandra Douse

New Harbour Village III

Old Harbour, St Catherine