American Airlines MoBay wins Customer Cup

WESTERN BUREAU:

American Airlines (AA) Montego Bay has outperformed 22 international cities, copping the AA Customer Cup for the fourth time in six years.

Montego Bay, which operates between 10 and 14 flights daily out of the Sangster International Airport, outpaced cities such as Lima, Managua, Punta Cana, Nassau, St Martin, St Thomas, Bogota, Belize City, Santo Domingo, and Havana to take home the top prize.

The team was lauded for providing a safe, courteous, dependable and professional experience to their customers during a special awards ceremony at the Secrets Wild Orchid in Montego Freeport last Thursday night.

"This is a team that has been doing an outstanding job, satisfying the needs of our customers," said Jim Butler, senior vice-president, international and cargo, while addressing the group that had build a strong foundation for customer loyalty.

He lauded the Jamaicans, noting this was the fifth Customer Cup for the island, Kingston having taken the title once and Montego Bay four times.

Urging the team to continue their thrust in making the airline proud, Butler argued that the Montego Bay station clearly has an incredible group of stakeholders who are dedicated and committed.

He noted that they surpassed 22 stations that have been doing better over the years, owing to the type of investment AA had done in new aircraft and customer products.

His counterpart, Alfredo Gonzalez, managing director for the Caribbean, endorsed the statements, suggesting that the Montego Bay team keeps raising the bar.

"Customer feedback has been excellent. They have been doing it with great style and the right attitude," said Gonzalez.

"They exceeded all the matrices set forth by the company, beating out 22 other cities, including Kingston," he added.