NHT encourages caution in submitting refund applications to avoid scams

The National Housing Trust (NHT) is encouraging qualified contributors to exercise caution when applying for their refunds as unscrupulous persons may seek to perpetuate scams.

The NHT will commence accepting applications for refund of contributions made in 2016 on January 1, 2024.

Qualified contributors are being reminded that they may apply for refunds at any time during the year for contributions made in 2016 or earlier.

In addition, the NHT will extend the cash refund granted to eligible public sector workers for the upcoming year.

Further, existing mortgagors who received their loan directly from the NHT are being reminded that they will receive their contributions refund as a credit to their mortgage account.

Refund applications must be submitted exclusively online through the official NHT channels.

These are the NHT website www.nht.gov.jm , the NHT mobile app and the 'NHT Online' portal online.nht.gov.jm.

The fund is advising contributors to exercise caution when applying online and ensure the use of secure, official NHT platforms only.

It noted that at the start of a new refund period, there is often an increase in fictitious communication purporting to be from the NHT.

“The NHT only sends communication regarding successful refunds or requests for customer contact if there is a problem with the application submitted. Ignore unsolicited emails claiming to be from the NHT.

“Do not click on any links in emails that seem suspicious or ask for personal information. Official communication will guide you to the secure NHT platforms.”

It is therefore urging contributors to avoid third-party websites or unofficial channels.

To prevent delays, the NHT is also encouraging applicants to ensure that they carefully input accurate information during the application process. Double-check details such as name, banking information, and contribution history.

Applicants must have their National Identification Scheme (NIS) and Taxpayer Registration Number (TRN) cards readily available during the application process.

Customers are being reminded that the service standard for the processing of contributions refund is 15 working days, where the application was submitted correctly.

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