itelbpo gets prestigious award
Published:Friday | December 20, 2019 | 12:14 AM
itelbpo has distinguished itself once again with a second consecutive award from Frost & Sullivan – the 2019 Contact Center Outsourcing Services Growth Excellence Leadership Award’ for Latin America and the Caribbean.
Following extensive research conducted by Frost & Sullivan’s analysts and consultants, itelbpo emerged victorious, receiving the award after demonstrating consistency in growth excellence throughout the year.
In its report, Frost & Sullivan, a leading global consulting firm known for setting industry benchmarks for growth and performance, lauds itelbpo for demonstrating “ … how to achieve rapid growth and success, leveraging technology and human capital”.
Described as a “deeply involved CEO”, Yoni Epstein shared that the company is honoured at the acknowledgment and will not slow down any time soon.
“Itelbpo has streamlined its success across multiple verticals and channels. We started with seven employees seven years ago and have managed to increase our global footprint to some 2,700 employees since. The growth has been tremendous, and we are truly honoured and grateful for the recognition from Frost & Sullivan,” Epstein said.
A Jamaica-born business process outsourcing outfit, itelbpo operates on a global landscape providing smart solutions for the booming global services sector. This year, the company has been undergoing a massive expansion across the global organisation with the opening of additional facilities at its Kingston and Montego Bay locations and continued expansion taking place in Monterrey, Mexico.
The expansion has welcomed the addition of new client accounts, which are already providing over 1,000 new job opportunities for locals in a streamlined focus to achieve a growth projection of 5,000 new seats in five years.
According to Frost & Sullivan, “Itelbpo continues to impress …” with its continued growth achievements despite operating in a fragmented market. Special mention was made of itelbpo’s commitment to integrity and up-front transparency with clients, as well as “cultivating employee engagement to develop Super Agents.”
Frost & Sullivan Best Practices awards seek to acknowledge best-in-class industry leaders that demonstrate industry excellence.